Hotmail Accounts
Make sure your e-mail list messages aren't filtered as 'junk' in your Hotmail account.
Select the following menu items in Hotmail.
- Options (tab)
- Mail Handling (center column)
- Mail Lists
Messages from some e-mail lists arrive at your account with a 'To:' address
that isn't your e-mail address, and as a result are likely to be filtered to
your Junk Mail Folder. Most often the 'To:' address is the e-mail list's
address. To insure you receive e-mail list messages in your Inbox identify
the 'To:' address for each of your e-mail lists.
As an example, if you are subscribed to the Ambulatory Care PRN then you need to add
ambu@prn.accp.com in the designated field in Hotmail. A list of each PRN mailing
lists address can be found on the members only web page how our e-mail lists work.
Yahoo Accounts
Yahoo's filter service, SpamGuard, may automatically filter PRN messages to
a "Bulk Mail" folder. If this occurs, let Yahoo know by forwarding the message
to a Yahoo! Customer Care associate. Just click on the "This is not spam" link on
the message itself.
- Follow the Mail Options link from the Yahoo! Mail navigation bar.
- Select "Filters."
- Click "Add."
- Give the filter an appropriate name, such as ACCP, under "Filter Name."
- Make sure the first criterion reads "From header: contains."
- To whitelist all ACCP mail, type "@accp.com", "@prn.accp.com", and "@list.accp.com".
- Select the desired destination folder (Inbox or an ACCP folder, for example) under "Move the message to:."
- Click "Add Filter."
AOL Accounts
There are three common reasons why you might not be getting an e-mail:
- First, check your Mail Controls to make sure you are not blocking the person
(or blocking everyone). If you are, the person trying to send you e-mail should
be receiving an error message saying that you are not accepting mail from them.
- Second, check your Spam Folder to see if messages from your correspondent are
being tagged by AOL as being junk email. If they are, try adding your correspondent
to your Address Book so that future messages will be delivered straight to you.
- Third, it's possible that AOL is blocking your correspondent's provider from sending
mail because there have been complaints of abuse. Have your correspondent see AOL's
Postmaster.Info: AOL Member FAQ for more information on how to make sure his messages
get through. If this is the problem, he would be unable to get mail through to any AOL
members -- not just you.
The Mail Controls interface offer a variety of different mutually exclusive settings:
- Allow mail from all senders
- Allow mail only from AOL members
- Allow mail only from People I Know
- Block mail from all senders
- Use a Custom Sender List
The first item is the default, allowing all e-mail. The second allows mail only from other
AOL members, blocking the Internet. The third item allows mail only from people on in your
Buddy List and Address Book. The fourth item blocks all mail. The fifth item takes a different
tact from the previous ones, allowing e-mail from all AOL and Internet addresses except
those you specify (a "black list"); or allowing mail only from the AOL and Internet
addresses specified (a "white list").
Didn't Find What You Were Looking For?
If you are having a problem not resolved above please email us at accp@accp.com